Stocktrims acts as a venue to allow users who comply with Stocktrims's policies to offer, sell and buy textile goods/services within a fixed-price format. Sellers upload their stock Items  or services by pre-purchasing Stocktrims Credits. These Credits have a 12 month lifetime from purchase date after which time they expire with any unused Credits transferring to be null and void.

Refunds on unused Credits will be issued if requested anytime within the 12 month period. Simply send an email to our Credit refunds section accounts@stocktrims.com and we will happily process the remaining unused Credits back to your billing account details that you have provided during the registration stage. Please note that a processing fee of 15% or USD 30 equivilent (whichever the greater) will be deducted at such time.

You agree that Stocktrims is a venue and as such is not responsible or liable in any way whatsoever for refunds between buyers and sellers however Stocktrims do provide all sellers with general clear guidelines regarding refund policies that they need to consider when selling via their shopfronts. As countries all around the world have differing policies in relation to refunds it is important that each supplier understands what is expected of them in their respective countries and to fully comply with their local laws and responsibilities.  Both buyers and sellers use the Stocktrims service at their own risk.

All sellers are strongly urged to outline shop policies for their Stocktrims shop. These policies may include, for example, shipping, returns, payment and selling policies. Sellers must create reasonable policies in good faith and must abide by such policies. All shop policies must comply with Stocktrims's site-wide policies. Sellers are responsible for enforcing their own reasonable shop policies. Stocktrims also reserve the right to request that a seller modify a shop policy.

Binding Sale: All sales are binding. The seller is obligated to ship the order or otherwise complete the transaction with the buyer in a prompt manner. The Stocktrims underlying philosophy is that sellers have their items ready for immediate shipment. The Stocktrims motto states  “because you need it now”  with “you”referring to the buyer.

The buyer is obligated to deliver full payment for items purchased ensuring sufficient clear funds are available at the time of processing otherwise the transaction will remain incomplete and the buyer could face suspension or even full registration removal from the Stocktrims platform. 

Fee Avoidance: The price stated in each item listing description must be an accurate representation of the sale. Sellers will clearly state all shipping and handling fees to cover the costs for packaging and mailing the items. Sellers may not charge excessive shipping fees or otherwise avoid fees.

Sellers may not alter the item's price after a sale for the purpose of avoiding Stocktrims transaction fees, misrepresent the item's location, or use another user's account without permission. Stocktrims charge the commission sales % rate at the full final value that includes shipping etc to deter any sellers from artificially decreasing the product cost prior to shipping and then artificially increasing the shipping costs to avoid a higher final commission fee. By charging a flat rate based on the final invoice value in total, a seller will not be tempted to artificially lower product pricing which would give them an unfair advantage against other sellers who are operating honestly by the book.

We have decided upon this method which offers the fairest and a more balanced, competitive marketplace.

Please note: The invoiced total will always be at the relevant advertised rate applicable to each seller and their sold product(s) and can not be less than the advertised selling amount under any circumstances.

Upon sale and after payment is successfully transferred to Stocktrims, the Seller will receive the full balance payment to their nominated account.

I bought something and never received it. What are my options?

Stocktrims is a venue of many individual sellers, each responsible for processing and shipping the orders placed in their shop with each using varying shipping modes and transport companies. If you bought something via the Stocktrims site, and have yet to receive it, there are a few actions you can take.

First, try to contact the seller directly.

If you have not received a product you purchased on Stocktrims, please first check if the payment you made to the seller through your PayPal or bank account was successful, and if so, when the payment was made.

If payment was successful then you should try contacting the seller by emailing them. The seller's email address is listed under your Purchases tab. To view your purchased items, go to Your Account > Purchases. Click the link on the right to view.

If you’re still experiencing problems, then just send us an email at  tracking@stocktrims.com and we will try to help you as soon as possible. 

What if the seller is unresponsive?

If the seller does not respond, you may then open a non-delivery case. Stocktrims's Non-Delivery System was designed with the intention of creating a formal way for buyers and sellers to work together to resolve an incomplete transaction.

The Non-Delivery System is a fully automated, escalating process; the process can take up to 5 weeks to complete. When a case is opened, both the buyer and seller involved are notified by email. Each week a reminder email is sent alerting the seller of the case's escalation. These emails, like all notifications sent by Stocktrims, are sent to the email address on file with the account.

If a case remains open, it will escalate weekly. After 4 weeks of the case remaining open, the shop is suspended. After 5 weeks, the account is closed entirely. It's in the seller's best interest to resolve these types of cases as quickly as possible to avoid action being taken against their shop.

Filing a non-delivery report.

After a transaction is created, you must wait 21 days before it is possible to open a non-delivery case.

On Stocktrims, a transaction eligible for Non-Delivery Assistance is defined in our do’s and don’t section.

"Non-delivery occurs when a seller does not or cannot ship an item after a transaction has been created and the buyer has sent payment to the seller."

To file a report of non-delivery, visit Your Account > Purchases. Next, identify the transaction in question and visit Invoice > Report a non-delivery. Finally, select the item or items in the transaction that haven't been delivered, complete the simple report and click Submit Report.

You can check the on the progress of your non-delivery case by visiting Your Account > Your Cases.

Closing a non-delivery.

You can close a case by signing in to your account and going to Your Account > Your Cases. Click the blue Case ID number for the particular case to view the details and close the case. Both you and the seller will receive a confirmation email when the case has been closed.

Keep in mind, if a seller requests case closure and you do not respond, the case will close automatically after 7 days. Please know that you do not have to close a case until you are satisfied with the seller resolution. You should close a case when you have been refunded for the cost of the transaction or when you've received indication that your purchase has been shipped.

Obtaining a refund.

Payment is handled outside of Stocktrims directly between buyer and seller. Your refund method will vary depending on your payment method.

If you paid with PayPal, you will need to contact PayPal support for information on how to file a claim for refund. PayPal has a time limit for filing a dispute: you must open a claim within 45 days of the payment date.

In the rare event of a shop not delivering the goods you can claim for a refund via Paypal. For more information see the Paypal help page on Claims and disputes. Please make sure you report the seller to Stocktrims too, so we can take action.

If the PayPal deadline has passed, you can contact your bank or credit card vendor for information about filing a claim.

Customs delays, charges, and confiscated articles.

As customs rules in various countries can frequently change, this can cause delays, and at times, additional charges imposed by the receiving country. Stocktrims is not liable for any additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.

It is recommended that you investigate the relevant local laws in your country.

Stocktrims involvement in non-deliveries.

It's our hope that buyers and sellers can work together to close a non-delivery case. However, we understand that certain disputes may be difficult to resolve.

If you're having trouble coming to an agreement with the seller, you can request thatour resolutions team review the case. To do so, email  resolutions@stocktrims.com with the applicable case number and relevant information regarding the dispute.

What if there’s a problem with the item I purchased?

If the products which you have received do not meet your expectations, then please get in touch with the seller, to see if you can mutually find a solution. If you can’t come to an agreement, then send us an email at accounts@stocktrims.com, and we’ll try to help you find a solution as soon as possible.

If you have:

  - simply changed your mind :

- made a wrong decision purchasing a particular item

- been advised by the seller via the listing prior to the purchase that the goods were faulty ( ie seconds) and you   knew this or should have known this,

- purchased the goods for someone else who no longer wants them

 then sellers normally aren’t obliged to provide a refund and you wouldn’t have strong grounds to press for one.

If, for any valid reason you have been unhappy with your purchase please contact the seller rather than immediately leaving negative feedback. They should be able to sort out a refund or a replacement for you if your claim is reasonable.

Please also let the Stocktrims team know as we want everyone within our community to be happy with their purchased items.